Privacy Policy

Effective Date: 10th October 2024

At KitchenHub, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

1. Information We Collect

When you interact with KitchenHub, we may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, postal address, and other relevant details when you create an account or make a purchase.
• Payment Information: Credit/debit card details, mobile money (M-PESA), and other payment methods used to process transactions.
• Technical Data: IP address, browser type, device information, and data about your interaction with our website (e.g., pages viewed, products clicked).

2. How We Use Your Information

KitchenHub uses your personal information to:

• Process your orders and deliver products.
• Improve customer service and enhance user experience.
• Send order confirmations, delivery updates, and customer service communications.
• Notify you of special offers, new products, or services that may interest you.
• Maintain and improve our website by analyzing trends and performance.

3. Sharing Your Information

We respect your privacy and do not sell or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with third-party service providers (e.g., payment processors, delivery services) who assist us in operating our business.
• Legal Requirements: We may disclose your information if required by law, to protect our rights, or to comply with legal processes.

4. Data Security

We are committed to securing your personal information and use industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember preferences, improve site performance, and analyze usage. You can adjust your browser settings to refuse cookies, but doing so may affect your ability to access certain features of our site.

6. Your Rights

You have the right to:

• Access, correct, or delete the personal information we hold about you.
• Opt-out of receiving promotional communications at any time.
• Request a copy of your personal data or restrict its use.

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any websites you visit through links on our site.

8. Changes to This Policy

KitchenHub reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@kitchenhub.co.ke