Contact us: 0704482863
New Al noor Exhibition second floor shop C3
Returns & Refunds Policy
Effective Date: 10th October 2024
At KitchenHub, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a hassle-free returns and refunds process. Please review the following guidelines.
To be eligible for a return, the product must meet the following conditions:
Certain products are not eligible for return, including but not limited to:
If you wish to return an item, please follow these steps:
Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. After the inspection:
If you haven’t received your refund within the expected time frame, please:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Email] or [Insert Phone Number]. We will guide you through the process.
If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will arrange for a replacement or refund, including covering any return shipping costs.
Orders can be canceled within 24 hours of placement, provided they have not yet been processed for shipment. Once an order has been processed, the standard return policy will apply.
Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be returned or refunded unless they arrive damaged or defective.
For any questions or concerns regarding returns, exchanges, or refunds, please contact our customer service team at:
We are located at Nairobi cbd, New Al noor Exhibition second floor shop C3 opposite Embassava stage junction of Taveta road and Accra road
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